When you talk about church growth, there are two words that receive a lot of attention. The first word is mission. Mission can be defined as why we’re here. The second word is values. Values describe how you act, which is equally important because your values will determine your success in accomplishing your mission.
A few years ago I was able to visit the Chick-fil-A headquarters in Atlanta, Georgia. I was so excited to get a behind the scenes look at one of the best run companies in America, as well as my family’s favorite fast food restaurant.
The one thing that stood out to me during my time there was how their mission and values were incorporated into every thing they do.
Chick-fil-A’s mission statement is: “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.”
This statement sums up why they exist, but their values really determine their success.
Here are the five things they value: Customers First, Personal Excellence, Continuous Improvement, Working Together, and Stewardship.
Living out these values has made them the most successful fast food chain in the world, generating more profit per store than any other fast food restaurant in the game.
So what can the church learn from Chick-fil-A’s success? It starts with asking a couple of very important questions.
- Why do we exist?
It seems like a simple answer. The church exists to tell people about Jesus and make disciples. But how can you take the great commission and personalize it for the community you’re serving.
- What should we value?
In light of our mission, what do we need to value in order to be successful? This may take some time to figure out, and it may need to change from time to time. Just remember your values will determine your level of success.
Once you’ve answered these two questions the work really begins because it doesn’t matter how compelling your mission statement is or how great your values are, you still have to execute week after week.
If Chick-fil-A’s chicken wasn’t delicious and if they had terrible customer service, it wouldn’t matter how good or noble their mission is. They’d be losing customers. The same goes for the church.
Have you defined your mission and values? Why or why not? Let us know in the comments below. Also, if I can help you with this or any other question you may have please visit the contact page and shoot me a quick email. I’d love to serve you.